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Privacy Policy for Your Account Data

Your loto9 account connects live table choices, slot activity, wallet checks and support chats to one privacy record, so our policy tells you what is collected before you…

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loto9 Privacy Policy for Your Account Data
REQUEST PATHS

Contact Us About Privacy Requests

Privacy requests need a clear path because account security matters when personal data is discussed.

Live Chat Privacy Desk Use live chat after login when you want a quick privacy question tied to your account. We will confirm identity inside the session before discussing payment records, cookie settings or correction steps.
Account Inbox Your account inbox keeps the full thread in one place, which helps when a privacy request needs follow-up. We use it for status updates, clarification questions and confirmation once a change is completed.
Email Request If you cannot access your account, write to [email protected] with your registered phone or email. Do not send card images unless we ask through a secure verification step.
DATA PRACTICES

Cookie, Security and Retention Practices

We handle privacy through practical controls rather than broad promises. Your account data is separated by purpose, payment records are checked only by authorised teams, and cookie tools help us keep sessions…

Account Data Use

We use your name, contact details, login records and verification status to create and maintain your account. The same records help us check access, protect wallet activity and answer privacy questions accurately.

Payment Record Handling

Touch 'n Go, GrabPay, Boost dan FPX references are used to match wallet activity, trace failed transfers and verify withdrawals. Access is limited to teams handling payment checks, risk review and customer care.

Cookie Controls

Cookies help keep you signed in, remember language choices and read device signals that protect account sessions. You can change browser settings, though some account tools may not work properly without essential cookies.

Security Checks

We monitor login attempts, device changes and unusual account actions to reduce unauthorised access. If a check is triggered, we may pause certain account actions until you confirm the request.

Retention Periods

We keep personal data only while it has a valid account, payment, dispute, legal or security reason. When the reason ends, we delete, anonymise or separate the record from active account tools.

Change Requests

You can ask us to correct account details, explain a data use, restrict certain handling or close a privacy request thread. We may keep limited records where law or dispute checks require it.

Privacy Questions Before You Join

These questions focus only on how your personal data is collected, used, stored and shared when you create or manage an account. They also explain how privacy requests work for Malaysia access, including payment records, cookies, correction steps and account closure. If your question is tied to a specific transaction or support chat, contact us from your account so we can check the correct record.

We collect account details, contact data, login records, device signals, payment references and support chats. We use these records to manage access, protect your wallet, verify requests and keep account activity traceable.

Yes. Send a request through live chat, account inbox or [email protected]. We will confirm your identity first, then explain the records linked to your account and how they are used.

Payment references from Touch 'n Go and GrabPay are used to match wallet activity, trace transfer issues and verify withdrawals. We keep them separate from marketing preferences and restrict access to relevant teams.

Yes. Boost dan FPX records are treated as payment data when they appear in your wallet history. We use them for transaction matching, dispute checks, account security and record duties.

Cookies support sign-in sessions, language settings, fraud checks and basic site measurement. You can manage them through your browser, but account pages may not load correctly if essential cookies are blocked.

Service partners may handle hosting, payment processing, security tools or customer care on our behalf. We share only the data needed for the task and require them to protect it from wider use.

You can ask us to correct inaccurate details or delete data that no longer has a valid reason. Some records may remain where payment disputes, legal duties or security checks require retention.

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